Hyster enjoys a wonderful relationship with most of its customers due its focus on producing complete client satisfaction through its world class manufacturing. Our goal is to anticipate the requirements of all our customers in addition to deal with them with forklifts which provide the reliability, the value and the performance which they need.
Hyster completely believes in starting with the customer. The company conducts yearly focus groups and offers on-going voice of customer research that is conducted both on-line and in the field. We have more than 400 design engineers to translate that input into clever designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machinery are subjected to environmental, virtual and physical tests, so as to guarantee the lowest ownership cost and total reliability. Not only do we test against our own standards, but we are always testing against the competition's products too. Our final tests happen in real-world customer applications so as to make certain that our products have met our highest standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total customer satisfaction and flawless quality 100% of the time, all the time.
Total Quality All The Time
To initiate excellence from the start, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities like quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during every shift. These audits really hold all workers responsible for consistent quality, combined with the 5s workplace organization in place to help us achieve it.
Hyster offers a variety of excellent features as standard with our products. By remaining committed to our focus on both quality and safety, and by being innovative from beginning to end, we deliver some of the best material handling equipment on the market. These are only some of the reasons Hyster has become a leader within the business.